Contact Me

I welcome your messages, but I have a (more than!) full-time job and two small children, and I simply can't answer emails as frequently and fully as I would like. For that reason, please assume the following:

While I will read every message I receive, please assume that I won't be able to reply. A reply could take up to two weeks.

Sorry to sound unwelcoming, but answering emails, especially those that require research or a degree of precision, takes an amazingly large amount of my time. Please help me keep on top of my emails by reading the following carefully before submitting your message:

  • If you send me a message, you agree to acknowledge any reply you receive from me. If I've taken an hour or two to research an answer to your question and type it all up in a form that is clear and explicit, then I think that I deserve a reply - even if it's just a quick "thanks". An amazing amount of my replies go unanswered, and from my point of view, that's simply rude. And deeply demoralising.
     
  • Please remember that the information on this site is provided totally free of charge, and is "as-is", with no help or support offered or implied. Any reply can only be on a "Reasonable Endeavours" basis, so please have realistic expectations of what I can offer you for free. If you are willing to pay a professional rate for my time, then please make that clear early on.
     
  • Please understand that by necessity, I prioritise my emails, meaning that rather than deal with them in the order they arrive, I deal with the easiest ones first. If you are asking something that requires a lot of effort, then please be especially patient, as I will think about it for a week or two before responding - I try to do that instead of simply dismissing it out of hand.
     
  • Please be reasonable when writing to me - remembering again that this is a free service, not a commercial offering, and no level of help and support is offered or implied - you are much more likely to get results if you ask nicely. Seems obvious, I know, but occasionally, some correspondence is amazingly demanding and sometimes downright rude. I reserve the right to post examples of this sort of thing here!
     
  • If not already provided, please don't ask for parts lists or PCB layouts or schematics or source code. These would take considerable effort to make available, and there's no incentive for me because the projects have been built! If you're planning to copy one of my designs, do remember that generally speaking, this site doesn't contain "Cookbook" projects; use them for ideas and inspiration, and expect to do your own research and engineering.
     
  • I'm not a hi-fi dealer, so I can't answer queries about second-hand prices or offer recommendations about what equipment to buy. Especially regarding loudspeakers, where different models can sound very different to others, and different acoustic environments can have a large impact. Audio is a highly subjective experience at the best of times, so my subjective opinions should be worthless to you anyway - my taste, my hearing, my music collection, and my listening room will be very different to yours. Frankly, this principle should be applied to all opinions that you find from any source!
     
  • I'm afraid that I can only speak English. That doesn't include "Text-Speak"!
     

Yes, every one of these points is here because of messages received, and that this list continues to grow! At times I seriously consider removing the contact mechanism, or even taking down the whole site completely. Please remember that behind every word you see here is a human being, with a full-time job and a young family, and that I make no money whatsoever from the running of this service, which is provided to you completely free of charge, with no advertising.